|
Multi Agency Communications Center 6500 32nd Avenue NE, Suite 911 Moses Lake, WA 98837 (509) 762-1901 911 Emergency Communications....Providing quality service to others |
|
| MACC
|
Our Organization General Information: In 1995, emergency public service agencies of Grant County, Washington, entered into an Interlocal Agreement to consolidate fire, law enforcement and emergency medical dispatching services into one organization and created the Multi Agency Communications Center (MACC). After two years of planning and construction of facilities and communications system, MACC went online January 1997. The Board of Directors is the governing body of MACC. The administrative staff consists of a Director, Administrative Services Manager and part time 911 MSAG/Mapping Clerk. A Communications Supervisor and two Shift Supervisors oversee the 911 Telecommunicators. MACC's telecommunicators not only dispatch, but are also call takers. In 2005, three Lead Dispatch positions were put into place to assist with the day to day functions on the dispatch floor. Funding sources include User Agency Fees, 911 Excise Taxes collected from wireline and wireless subscribers, Washington State Enhanced 911 reimbursable grants and other sources. In 2005 the voters of Grant County approved an increase of 1/10th of 1% Sales and Use Tax to provide ongoing funds for constructing, equipping, operating, repairing, and improving countywide communications systems and facilities commonly known as the 911 system. The sales and use tax will take effect in Grant County on April 1, 2006. Dispatching Equipment: Spillman CAD (Computer Aided Equipment), Vista Plant telephone system (new 2003); Pyxis Logging Recorder, Zetron radio consoles, voice/tone paging system, alphanumeric paging system. MACC is located in the National Guard Armory at Moses Lake. Mission Statement: We have been given a sacred trust to provide the very best level of service to the citizens and of Grant County and our Public Safety Partners. By answering 9-1-1 and non emergency calls in a prompt, efficient, and professional manner and dispatching the appropriate response, we help save lives, protect property, and assist citizens in their time of need. Safety is our first priority - Integrity is our commitment. Vision: To provide service in a manner that fosters trust, respect, confidence and appreciation.....to be a trusted and valued member of the Grant County Public Safety team. MACC Code of Conduct: In all things we will be guided by these commitments: We will do what is right - We will do our best - We will treat others the way we wish to be treated - We will be tolerant of ordinary mistakes and learn from them - We will not tolerate lapses in ethics or integrity - We will work as team, with each other, and with User Agencies, being helpful, alert, patient, dependable, and loyal. We will treat everyone with respect and dignity, demonstrating personal and professional courtesy with others. We will always remember that our customers are everyone. These Values We Believe: Harmony - We respect, trust and care for each other and treat everyone as a valued member of our team. Service - Safety is our first priority - customers are the focus of everything we do. Integrity - We are committed to the highest level of professional and ethical conduct. Fun - Every day we will give our best effort and have fun along the way.
|
|
© 2007 Multi Agency Communications Center. All rights reserved. |
|
